Privacy policy

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Effective Date: February 22, 2022

At Mehta Brothers Limited, we are committed to protecting the privacy and confidentiality of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information we obtain from individuals who engage with our professional window and gutter cleaning services. By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information We may collect personal information from you when you contact us or engage with our services. The types of personal information we may collect include:

• Full name
• Contact information (e.g., email address, phone number, address)
• Payment details (e.g., credit card information)
• Property details (e.g., address, access instructions)
• Communication preferences

1.2 Non-Personal Information 

In addition to personal information, we may also collect non-personal information when you visit our website or use our services. This may include:

• Internet Protocol (IP) address
• Browser type
• Device information
• Cookies and similar technologies
• Website usage data

2.  Use of Information

We may use the collected information for the following purposes:

• To provide and maintain our window and gutter cleaning services
• To communicate with you and respond to your inquiries
• To process and fulfill your orders and payments
• To improve our services, website, and customer experience
• To send you promotional materials, updates, and newsletters (with your consent)
• To comply with applicable laws, regulations, or legal processes
• To protect our rights, safety, or property, and that of our customers and the public

3. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize personal information when it is no longer needed.

4. Information Sharing

We may share your personal information with third parties in the following situations:

• With your consent or at your direction
• With our service providers who assist us in delivering our services (e.g., payment processors, customer support)
• With professional advisors (e.g., lawyers, accountants) for legal, financial, or business purposes
• To comply with legal obligations or respond to lawful requests and legal processes
• In connection with the sale, merger, or acquisition of our business or assets

We will take reasonable measures to ensure that any third parties with whom we share your personal information are committed to protecting your privacy and maintaining the confidentiality of your information.

5. Data Security

We employ appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

6. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. We have no control over the content, privacy policies, or practices of these websites. We encourage you to review the privacy policies of any third-party websites or services before providing any personal information.

7. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe that we may have inadvertently collected personal information from a child, please contact us immediately, and we will take appropriate steps to delete the information.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include the right to access, correct, update, or delete your personal information. If you wish to exercise any of these rights, please contact us using the information provided in Section 10 (Contact Us) of this Privacy Policy.

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates or changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Mehta Brothers Limited

647-576-7846 

office@mehtabrothers.ca

Please allow a reasonable time for us to respond to your inquiries.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.